Upgrade Updates

Q: Why are you upgrading your core processing system?

A: Your banking experience is important to us and this upgrade is necessary in order to provide our members with an updated in-person and online banking system.

Q: What should I know going into the weekend of the upgrade?

A: Our current cuOnline with Bill Pay, cuMobile with mobile deposit and cuPhone will no longer be available after 4:00 pm on May 31. The new services will be available on June 3 after 3:00 pm. Debit cards, credit cards, and checks will continue to work; we do not anticipate any interruption in their usage. Please plan an alternate payment method or a postponed payment date for large transactions. Night deposits will be processed at opening Monday June 3. Mobile Deposit will not be available until June 4.

Q: Will any branches be closed?

A: Saturday, June 1 the Timberlake Branch will be closed. All branches and our Call Center will open on Monday, June 3 at 9:00 am for normal business hours.

Q: Will ATMs be available during the upgrade?

A: Yes. Branch ATMs and access to other ATMs will not be affected by the upgrade. 

Q: Will my ATM/DEBIT and CREDIT Cards work over the weekend of the upgrade?

A: Yes, we do not anticipate any interruption in their usage.

As a precaution, please plan ahead for any special/unusual transactions and be prepared with an alternate payment method or a postponed payment date for large transactions.

Q: Who should I contact if my DEBIT or CREDIT Card is lost, stolen, or has fraudulent charges on it?

A: DEBIT Card issues (800)472-3272 Lost/Stolen, Fraudulent Charges, Card Blocks/Returning suspected fraud call, fraud disputes.

CREDIT Card issues (800)237-6211 Lost/Stolen, Returning suspected fraud call, Billing Disputes, Payment Options.

Q: Will I be issued a new debit or credit card and PIN?

A: No, all debit & credit cards and their PINs will remain the same.

Q: How will I receive my May statement?

A: All Members --including eStatement users-- will receive a paper statement for May FREE of charge. eStatements will resume automatically with June statements.

Q: Will I still be signed up for eStatements?

A: Yes, all members who currently have eStatements will continue to receive them after the upgrade. However, ALL members will receive a paper statement for the month of May.

Q: Will I need to update my direct deposit(s)?

A: No. Your payroll or social security direct deposits will not need to be updated.

Q: Will the conversion impact automatic ACH/Electronic withdrawals taken directly from my account for my bills and other items?

A: No. We do not anticipate any interruptions in your normal ACH/Electronic withdrawals taken directly from your account. (Ex: Netflix)

Q: Will this conversion impact my loan?

A: No. The conversion will not impact your existing loan terms and we do not anticipate any interruption to your scheduled automatic loan payments.

Q: Will I still be able to access my CREDIT Card details at ezcardinfo.com?

A: Yes. You can still go to their website to access your credit card information.

Q: Will my account/member number change?

A: No, your account/member number will remain the same. And, if you have checks, you may continue to use them as well. Account SUB-TYPES (like S1 for Base Share/Savings and S40 for the Thrifty Checking may be changing. Please see the chart below to determine your account type. This would be important if using cuPhone and if you are transferring money to another member using cuOnline.)

 Q: Will CVFCU’s routing number change?

A: No, it will be the same: 251484514

Q: Will the website change?

A: No, it will remain www.cvfcu.com. Visit the website for more information about the conversion during the process.

Q: Will I be able to get an instant issue debit card during this process?

A: The last day to process an instant issue debit card before the upgrade will be May 30. Instant issues will resume when the branches reopen June 3.

Q: Are accounts safe and secure?

A: Yes, your accounts and personal information are secure. The safety and security of our members’ accounts and their personal information is always priority one. In addition, your funds are federally insured by the National Credit Union Administration.

Q: How will I receive my May statement?

A: All Members --including eStatement users-- will receive a paper statement for May FREE of charge. eStatements will resume automatically with June statements.

Q: Will I still be signed up for eStatements?

A: Yes, all members who currently have eStatements will continue to receive them after the upgrade. However, ALL members will receive a paper statement for the month of May.

Q: Will my old eStatements show in the new Online Banking?

A: Yes, 12 months history will be restored but may not be available immediately. Please allow some time for them to post. If you need access to prior statements, you may download, save and print for your reference prior to May 31.

No eStatements will be issued for the month of May. All Members --including eStatement users-- will receive a paper statement for May FREE of charge. eStatements will resume automatically in June.